Privacy Policy

Last updated: March 4, 2026

Who We Are

This website is operated by Cloud9 Payments, doing business as Residual Monster, located in Chagrin Falls, OH. When we refer to “we,” “us,” or “our” in this policy, we mean Cloud9 Payments.

Information We Collect

Application Forms

When you apply to become an agent, we collect your name, email address, phone number, selected program, and relevant experience.

Training Registrations

When you register for a training session, we collect your name, email address, and phone number.

Automatically Collected Information

We automatically collect certain technical information when you visit our site, including your IP address, browser type, and pages visited. This data is collected through analytics tools and is used in aggregate to improve our website.

How We Use Your Information

  • Process and review agent applications
  • Send application confirmations and follow-up communications
  • Send training session notifications and reminders
  • Analyze site usage to improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Resend — our email delivery provider, used to send confirmation and notification emails
  • Google Sheets — used as an operational backend to manage applications and registrations
  • Legal authorities — when required by law, regulation, or legal process

Analytics and Cookies

Vercel Analytics: We use Vercel Analytics to understand how visitors interact with our site. Vercel Analytics is privacy-friendly — it collects anonymized data and does not use cookies.

Google Analytics: If enabled, Google Analytics may use cookies to collect usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use any additional tracking cookies beyond what is described above.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you would like to request deletion of your data, please contact us at info@cloud9payments.com.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Cloud9 Payments

Chagrin Falls, OH

Email: info@cloud9payments.com

Phone: 1-855-297-6722