Question 1

Do I need experience in payment processing?

Accepted Answer

No. Training is provided for all tiers. Whether you're a referral agent just making introductions or a selling agent running your own book, we'll give you everything you need to succeed.

Question 2

Is there any cost to join?

Accepted Answer

No fees, no buy-in, no quotas. It's completely free to get started.

Question 3

What equipment do I need?

Accepted Answer

Just a phone and an internet connection. Cloud9 provides all merchant equipment including Clover POS terminals at no cost.

Question 4

How quickly can I start earning?

Accepted Answer

Selling agents can close their first deal within 30 days. Referral agents earn on the first closed referral. There's no waiting period.

Question 5

How much can I earn?

Accepted Answer

Average merchant accounts generate $30-$50/month in agent residuals. Use our Income Calculator to see projections based on your activity level.

Question 6

When do I get paid?

Accepted Answer

Monthly residual payments via direct deposit. Your income grows every month as your portfolio grows.

Question 7

Do I own my portfolio?

Accepted Answer

Yes. Your book is yours. No forced selloffs, no surprise buybacks. Period.

Question 8

What are the residual splits?

Accepted Answer

Selling Agents: 15-50%. Referral Agents: $100-$250 per deal or 15-25% ongoing residuals. Creator Partners: 15-25%.

Question 9

What does Cloud9 provide?

Accepted Answer

CRM access, training library, marketing materials, equipment programs, on-site installation, and ongoing merchant support. We handle the backend so you can focus on building relationships.

Question 10

Can I work from anywhere?

Accepted Answer

Yes. We're starting in Ohio but expanding nationally. You can work from anywhere with an internet connection.

Question 11

What makes Cloud9 different from other ISOs?

Accepted Answer

No rate hikes ever, 100% pricing flexibility, restaurant and POS niche expertise, same-day local support, and true portfolio ownership. We built this for agents who are tired of corporate chains.

Question 12

Is there a monthly training?

Accepted Answer

Yes, free training on the 2nd Tuesday of each month. Topics include no-cost processing, surcharge programs, statement analysis, restaurant POS deep-dives, and objection handling.

Frequently Asked Questions

Getting Started

Compensation

The Program

Ready to Build Something Real?