About Cloud9 Payments
10+ years. Chagrin Falls, OH. One mission: make payment processing honest.
Our Story
Cloud9 Payments was founded in Chagrin Falls, Ohio with a simple belief: payment processing should be transparent, fair, and human. No surprise rate hikes. No junk fees. No run-around when you need help.
Over 10+ years, we've served 500+ businesses across nearly every industry vertical — from restaurants and retail to healthcare and e-commerce. We're an authorized Clover POS dealer and ExaTouch partner, giving our merchants access to best-in-class technology with genuine local support.
Residual Monster is our agent recruitment platform — built for referral partners, experienced sales agents, and content creators who want to earn predictable, growing monthly income by helping businesses save money on payment processing.
Our Core Values
Never Raised Profit Margins
In over a decade, we have never arbitrarily increased rates on our merchants. That's a commitment, not a marketing line.
Continuous Innovation
From Clover POS to ExaTouch, we invest in technology that helps our merchants and agents succeed.
High-Touch Support
Same-day local support from real people. Not a call center. We show up on-site for installations and stick around for a full shift.
Community Giveback
We pledge 1% of revenue to community initiatives because the communities we serve are the same ones we live in.
Our Team
Brian
CEO
David
Agent Success
Adam
Service Manager
Justin
IT Director
Industries We Serve
Merchants Served
Industry Verticals
Pricing Flexibility
Cost to Start
Ready to Build Something Real?
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